No More Room Service in This Room — photo from Hilton
The news that New York City’s largest hotel — the New York Hilton Midtown, with 2,000 rooms occupying a prime piece of real estate on 6th Avenue between W. 53rd and 54th streets — will soon drop room service has created a bit of a stir in the hospitality industry.
No longer will guests be able to call down for meals to be brought to their rooms; instead, if they wish to eat in the hotel at all, they’ll be forced to grab something at the Hilton’s casual Herb n’ Kitchen restaurant, which opens this month in the lobby. Or, of course, they could head to the nearest diner or Starbucks. Either way, they’ll have to get dressed before gobbling their breakfasts.
Hilton says it made the move after surveying thousands of its guests. “We decided to reinvent… Continue reading
Hanging out at the Bronx Zoo. Photo from Bronxzoo.com
As a former resident of the Bronx — albeit on idyllic City Island, which is more like a New England fishing village than a big-city neighborhood — I recommend this piece in today’s New York Times about the challenges of “fighting the image of the ‘burning’ borough,” as the Times headline puts it.
Not surprisingly, considering its history, the Bronx has a branding problem when it comes to attracting visitors and their cash. Those of us of baby boomer age most likely have three key associations if we hear the words “the Bronx”: “the Bronx Bombers” (the Yankees and Yankee Stadium); the Bronx Zoo; and “Fort Apache, The Bronx” — the 1970s film depicting a scary, crime-and-grime-ridden borough that probably scared off more tourists than King Kong.
And yet, the Bronx does have its share of attractions, something that I wrote… Continue reading
Spirit interior cabin — photo by Spirit Airlines
Interesting piece in today’s New York Times on the marketing approach employed by cut-rate Spirit Airlines. They’ve traded in customer service and comforts for low fares, and are charging extra for everything from rolling carry-on bags ($35-$50) to water ($3 a bottle) and more. Can pay toilets be far behind?
Meanwhile, Spirit’s on-time arrivals record is well below the industry average, there are no onboard movies or Wi-Fi, and seats are crammed in, offering less legroom even than the already legroom-deprived other airlines do. What’s more, the seats don’t recline – which, considering that someone reclining a seat in front of you may end up in your lap in these sardine-can conditions, may be a good thing.
So far the approach seems to be working. Spirit’s profits are growing, stock prices are up, and a fleet of new planes is planned for… Continue reading
New Zealand’s Southern Alps — photo by Clark Norton
A 2010 AARP survey of U.S. baby boomers turning 65 in 2011 caught my eye. According to its findings, those responding picked “travel” more than any other answer when asked what their “major ambition for the next five years” would be. “Travel” topped such categories as “improve health,” “retire,” “improve finances,” “improve housing/home projects,” “enjoy relationships with family and friends” and “relocate.”
Surveys show that boomers want to travel far and wide as well. Australia and New Zealand top wish lists, followed by Europe, and then by North American locations. Asia, Africa, the Antarctic and other exotic spots also attract many boomers.
Boomers are active travelers, willing to spend their money on adventurous, educational and creative forms of travel. Tour agencies, tourism bureaus, resorts and lodges, cruise lines, and other travel companies take heed – if you overlook boomers, you’re… Continue reading
Photo from Viking Ocean Cruises
Viking River Cruises is entering the realm of ocean cruising, and they’re doing it in a bold way, using a similar model to their successful river cruising brand.
Launching its first new ocean-going ship – the Viking Star — in May 2015, Viking will be offering all-inclusive fares that include not just mealtime wine, beer and other drinks but free Internet service and, best of all, free shore excursions.
What’s more, port stops will be lengthier than on other ocean-going lines – averaging around 12 hours per port – and will include several overnights per cruise. To make this possible, itineraries will typically be longer than the average cruise, stretching from nine days up to two weeks or more.
And they’ll do it all for lower fares than the luxury all-inclusive lines charge. The Viking Star will carry a maximum of 928 passengers — considered… Continue reading
Clark hiking near the Jungfrau in Switzerland — photo by Catharine Norton
Baby boomers — those of us born between 1946 and 1964 — control trillions of dollars of America’s disposable income. Many seniors — those who are age 68 and up — are also affluent.
The difference is that we boomers — unlike Depression- and World War II-nurtured seniors — are willing to spend our money. And travel finishes at or near the top of surveys we want to spend it on — in fact, boomers travel more than any other age group.
Overlooking this market is like emptying your wallet and throwing your money into the ocean. Or, you can ride the baby-boomer wave safely — and profitably — into shore. This blog will help show you how. I hope you’ll keep returning to read and comment on the information here.
And don’t forget to download my… Continue reading
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