Unless you’ve been camping in the desert or just can’t face listening to the news lately, you’ve no doubt heard the story about the greatest PR disaster to befall an airline since, well, maybe ever.
And it couldn’t have happened to a nicer airline: United, or — as I fondly call them — Untied Airlines.
To briefly recap: On a recent flight scheduled from Chicago O’Hare to Louisville, Kentucky, United Airlines’ employees called in airport police to forcibly eject a 69-year-old baby boomer named David Dao, a physician who lives in Kentucky.
His crime? He refused to give up his seat and deplane when United decided that he and three other passengers picked “at random” had to leave to make room for an airline crew that needed to get to Louisville.
The punishment? The police officers literally dragged… Continue reading