Google Analytics Alternative

The Expert in Baby Boomer Travel

Travel Copywriter

I don’t think it had happened to me more than once before in decades of eating in restaurants, but it happened twice in the past three days during my vacation at the Jersey Shore:

A server carrying a tray of drinks to my table spilled some of them onto my lap.

Ocean City, NJ -- great resort town, but prepare to get wet

Ocean City, NJ — great resort town, but prepare to get wet

In the first instance, at dinner, the spills were a glass of water and a glass of wine — thankfully white wine.

In the second case, at breakfast in a different restaurant, it was a glass of water.

Both restaurants were casual but nice places, with medium-range prices.

In both cases, the servers apologized profusely, and everyone at the tables — including me — assured them that no real harm was done.

Certainly, it could have been worse:

At dinner I was wearing jeans and a polo shirt, and at breakfast I was wearing shorts and a T-shirt. And at dinner, a glass of red wine on the tray went unspilled while at breakfast a glass of V-8 survived without landing on my lap.

Of course, accidents happen and it was just a bizarre coincidence that two such accidents happened so close together in such similar circumstances.

But it raises the question: what should a restaurant do for a diner who ends up with water or wine or other liquid all over his or her lap?

Presumably, if clothing is ruined or requires dry cleaning, the manager would offer to (or insist on) paying for the damage.

But if it’s just a question of blotting the spilled liquids off the table and bringing extra napkins for drying one’s lap? What — if anything — should the restaurant do then?

Offer a free glass of wine, free dessert or other small means of saying “we’re sorry”? Offer an apology directly from the manager?

In these two cases, nothing was offered or requested.

But it got me to wondering about what a really good restaurant manager would do in this situation.

After all, good marketing is more than just advertising — it’s also establishing good customer relations and loyalty, something that baby boomers are known to prize. And sometimes that involves going an extra step — that isn’t necessarily required — in order to achieve it.

I’d be interested to hear any readers’ thoughts on this subject. What would you have expected — or hoped — to happen in these situations?









5 Responses to When Restaurants Spill Drinks All Over You

Leave a Reply

Your email address will not be published. Required fields are marked *

Auto Europe Car Rental






Sign up to follow my blog

 Follow me on Twitter
 Connect on Facebook
 Amazon Author page
 Connect on LinkedIn

Travel Writing Blogs


Getting On Travel Top Boomer Travel Blog 2018 Badge










NATJA SEAL-Gold winner

According to government and private surveys:

  • Leading-edge baby boomers (born between 1946 and 1955) and seniors account for four out of every five dollars spent on luxury travel today.
  • Roughly half the consumer spending money in the U.S.--more than $2 trillion--is in the hands of leading-edge baby boomers and seniors.
  • Baby boomers (born 1946-1964) travel more than any other age group.
  • When asked what they would most like to spend their money on, baby boomers answered “travel” more than any other category, including improving their health or finances.

Auto Europe Car Rental